Shipping Information
Thank you for shopping with Moss & Moon! Here’s what you need to know about getting your order from our enchanted forest to your doorstep:
Processing Time: All items are made to order with love and care. It typically takes 2-8 business days to create your products before they ship out.
Shipping Time:
USA: 3-5 business days
International: 5-15 business days (depending on your location)
Note: Shipping times may vary due to holidays, customs delays, or carrier hiccups.
Where It Ships From: We partner with a print-on-demand service with facilities worldwide. Your order will ship from the location closest to you for faster delivery.
Tracking: Once your order ships, you’ll get a tracking link via email.
International Orders: This site only ships within the US. However, our Etsy shop offers international shipping, and you can view the shipping rates for your country there.
Returns Policy
We want you to love your Moss & Moon treasures! Since our items are custom-made, here’s how returns work:
14-Day Window: If something’s not right, let us know within 14 days of receiving your order. This applies to damaged, defective, or misprinted items only—we can’t accept returns for buyer’s remorse or size exchanges due to the custom nature of our products.
What We Cover: If your item arrives damaged or misprinted due to our error, we’ll replace it or refund you at no cost. Photographic proof may be required.
How to Return:
Contact us within 14 days with your order number and details/photos of the issue.
We’ll send you a return shipping label if applicable.
Ship the item back within 7 days of getting the label.
Refunds: Once we receive and inspect the returned item, we’ll process your refund to your original payment method within 5-10 business days. Shipping costs aren’t refundable unless we messed up.
Lost Orders: If your package goes missing, contact us within 30 days of the expected delivery date, and we’ll sort it out with the carrier.